Terms & Conditions

Online sales – Tickets for individual visitors

Table of Contents

1 – Purpose

2 – Scope

3 – Conditions of use

4 – Presentation of tickets

5 –  Rates

6 – Terms of ordering

7 -Terms of payment

8 – Payment Security

9 – Refunds

10 – Contesting a bank debit

11 – Processing of personal data & cookie policy

12 – Responsability

13 – Applicable law and settlement of disputes

These conditions are applicable as of January 16, 2017 

1 – Purpose :

The purpose of these terms and conditions is to define the contractual relationship between Musée Mer Marine Bordeaux and any natural or legal person (hereinafter referred to as the “Buyer”) buying individual tickets on the online ticket sales website « www.mmmbordeaux.com».

The Buyer acknowledges that they have read these terms and conditions prior to validating their order. The act of placing an order implies acceptance of these terms and conditions by the Buyer.The Buyer acknowledges that they have read these terms and conditions prior to validating their order. The act of placing an order implies acceptance of these terms and conditions by the Buyer. 

The Musée Mer Marine Bordeaux reserves the right to adapt or modify these terms and conditions at any time. If modified, the applicable conditions are those in effect on the date of the order.

2 – Scope

Tickets for the following services can be purchased on the online sales website :

– access to the permanent collections

– access to the temporaire exhibitions

– access to other events organised by the Musée Mer Marine Bordeaux

The website will inform the Buyer of the availability of the services at the time of ordering.

The number of tickets sold online per order and per person is limited at 12.

3 – Conditions of Use

Tickets purchased online are time-stamped and valid only for the chosen service, date and time

Each ticket purchased online is personal, nominative and non-transferable. It includes the name of the ticket holder provided by the Buyer when making the online purchase. Ticket holders may be asked to present valid photographic ID. Access to the service may be denied if the visitor is unable to present this proof of ID.

Access to the service is subject to the ticket undergoing a validity check. The ticket contains a barcode and is checked and registered using barcode readers by museum staff at the entrances to the collections.

The first person to present the ticket is presumed to be the rightful ticket holder. Any other person arriving subsequently and presenting a copy of the ticket shall be denied access to the service.

Visitors must keep their ticket about their person throughout their use of the service.

Any person found to be illegally reproducing a ticket and/or using a counterfeit ticket may be prosecuted.

The Musée Mer Marine Bordeaux shall not be held responsible in the event of loss, theft or the use of copies without the Buyer’s knowledge, including on the museum’s premises.

In the case of the breach of a condition provided for in this article, the Musée Mer Marine Bordeaux reserves the right to deny access to the service in question.

To ensure the security of all visitors, the Musée Mer Marine Bordeaux applies the preventative measures decided on by the French government for all public services. All persons must obey the security checks.

Suitcases and large bags are prohibited. Only items that do not exceed the maximum size of 55 x 35 x 20 cm shall be permitted in the reception areas. They shall not be permitted in the museum rooms and must be deposited in one of the lockers after they have been checked.

4 – Presentation of tickets

The ticket is printable upon validation of the payment. It is accessible via a link and can be printed from the confirmation email.


The ticket must have been printed by the Buyer prior to their visit, with no changes to the print size, in full page view, on white A4 paper, blank on both sides. Partially or incorrectly printed, damaged or illegible tickets will not be valid. If a ticket has been forgotten, damaged, incorrectly printed or has an error in the ticket holder’s name, the Musée Mer Marine Bordeaux may reprint it in order to assist with the admission process.


The ticket provided by the Musée Mer Marine Bordeaux will include:

– the name and logo of the MMM Bordeaux

– the ticket holder’s name

– the Buyer’s name

– the description of the service sold

– the dates and times of the service

– the rate category applied

– the price of the service, in euros

– the ticket number allocated by the ticket service system

– the date of purchase of the ticket

– a barcode to allow museum staff to check tickets

– conditions: Ticket valid for 1 individual visitor. Not valid for group visits. Can not be resold. Any exit is final.

5 –  Rates

The applicable rates are those in effect at the time of order.

Rates and concessions can be found on the MMM’s online ticket sales website.

The MMM reserves the right to modify prices at any time.

Any visitors eligible for a concession admission must present the relevant proof of status (valid, nominative and including a photograph) at the ticket checkpoint for the services. If proof of status is not presented or does not meet the requirements of the establishment, access to the service shall be denied.

6 – Terms of ordering

The instructions for purchasing a ticket online are as follows:

– Go to the page: mmmbordeaux.com

Choose the service(s).

Select the date and time of the visit from the vacant slots displayed on the calendar. When a slot is no longer available, it is shown as full.

Choose the number of tickets desired and continue shopping or finalize the order.

An order summary appears before the validation of purchase. If the order is correct, validate it. If the order is incorrect, go back to the ticket selection page.

Enter your contact details, accept the terms and conditions and click “Next”.

Pay for the order by credit or debit card, if necessary identifying yourself using the 3D-Secure standard by entering the code provided by your bank.


The “Your basket” page allows the Buyer to check the content of the order in process. So long as no payment has been made, the basket content can be modified.


If the payment is accepted by the Card Authorization Centre (CAC), the order confirmation shall appear. The Buyer will receive an order confirmation email and a payment receipt email.


Using the link in the confirmation email, the Buyer will be able to generate their ticket(s) in PDF form, stating the first and last name(s) of the ticket holder(s), and print them out.

The Musée Mer marine Bordeaux reserves the right to refuse any order made by a client who does not adhere to the terms and conditions.

7 – Terms of payment

Tickets are paid for by the Buyer by credit or debit card. Only the following cards are accepted on the “mmmbordeaux.com” website: Carte Bleue, Visa, MasterCard and e-Carte Bleue.

The payment is validated according to the 3D-secure Standard and after acceptance of the transaction by the Card Authorisation Centre (CAC) responsible for controlling the payment card’s credit limit and checking the list of stolen or lost payment cards. In the event of the payment being declined by the CAC, the order will be cancelled.

Upon acceptance of the payment, the Buyer receives two emails; one containing a summary of their order, the other constituting the customer credit card receipt (to be retained and presented in the event of a dispute).

In accordance with banking regulations, bank data are archived for 15 months from the date of transaction. Following this period, the data are destroyed.

8 – Payment security

The Musée Mer Marine Bordeaux payment site uses the PAYBOX collection platform which meets the 3D-secure standard.

3D-Secure is a security protocol offered by VISA, MasterCard and GIE Cartes Bancaires in order to increase the security of remote payments by adding an authentication stage carried out by the cardholder’s bank.

9 – Refunds

The sale of tickets for a museum or related service is considered a sale of leisure services and, in accordance with Article L 121-21-8-12° of the French Consumer Code, confers no right to a withdrawal period. 

Tickets are non-transferable, non-exchangeable and cannot be resold.

The date, time and ticket holder’s name can be modified up to the scheduled date and time of the visit. Modifications can be made remotely, by email to reservation@mmmbordeaux.com or on-site at the ticket help desk. 

Requests must be sent by email to reservation@mmmbordeaux.com or by mail to: Musée Mer Marine, Assistance Billetterie, 1 rue du Prince Noir, 33310 Lormont (France). They must contain the relevant order number and, for refunds, bank details.

 In the event of a cancellation or modification of the relevant service by the Musée Mer Marine Bordeaux, or an error in processing the order by the Musée Mer Marine Bordeaux, a refund shall be entitled after the original scheduled date and time of the service. 

The Buyer must apply within 3 months following the date of cancellation or modification of the service, presenting the non-invalidated ticket and their bank details, with the exclusion of any other damages or compensation, by email to reservation@mmmbordeaux.com or by mail to: Musée Mer Marine, Assistance Billetterie, 1 rue du Prince Noir, 33310 Lormont (France).

10 – Contestating a bank debit

In the event of a dispute caused by theft or loss of the payment card, the Buyer must immediately challenge the transaction by calling the number provided by the issuing bank. In the event of theft, they must report the incident to the competent authorities.

In the event of a dispute caused by anomalies noticed by the Buyer in their account statement while still in possession of their payment card, the Buyer must make a complaint to the issuing bank as soon as possible and within the time fixed by the law, 13 months following the date of debit of the disputed transaction. The complaint is transmitted through the banking network to the Muée Mer Marine Bordeaux. If the complaint is upheld, the Musée Mer Marine Bordeaux account holder is ordered to issue a refund by crediting the account of the Buyer.

11 – Processing of personal data & cookie policy

The Musée Mer Marine Bordeaux—the data processor—may collect, use, transfer, store or process the Buyer’s personal data in any other way to manage their order, the transaction completion, information and their relationship with the Musée Mer Marine Bordeaux. 

More specifically, the data will be processed by the Musée Mer Marine Bordeaux in order to carry out the following operations:  

–           sending information and requests; 

–           statistical studies. 

The data stored shall only be used by the Musée Mer Marine Bordeaux for relevant activities and may be communicated to its subcontractors involved in the processing of ticket sales. Emails sent to the Musée Mer Marine Bordeaux and the email addresses attached may also be stored. Any personal data collected therefrom shall be stored for a period of 3 years from the date of the last purchase.

In accordance with the amended French data privacy law of January 6, 1978, and Regulation (EU) 016/679 of 27 April 2016 on the protection of data, you have the right to access, amend, correct or remove data concerning you. You therefore have the right to request that incorrect, incomplete, ambiguous or outdated data concerning you be modified, completed, clarified, updated or deleted. You may also exercise your right to object to or limit the processing of your data and your right to the receive the data concerning you. 

To exercise your rights, you can send a request via mail to the following address: Musée Mer Marine Bordeaux, 89 rue des Etrangers, 33300 Bordeaux

You also have the right of recourse to a national supervisory authority, such as the French Data Protection Authority (CNIL) in the event of a breach of the applicable regulations on data protection.

The MMM Bordeaux website uses cookies:

    • “session” cookies necessary for online ordering and destroyed as soon as the Buyer leaves the site;
  • “persistent” cookies, to collect anonymous data for statistical purposes.

The Buyer may disable cookies by selecting the appropriate settings in their Internet browser. Disabling cookies may prevent the use of some features of the MMM’s online ticketing website. By buying online, the Buyer therefore expressly agrees to the processing of personal data under the conditions and for the purposes described above.

12 – Responsability

Neither the Musée Mer Marine Bordeaux nor the Buyer may be held responsible for any breach of contract caused by a case of force majeure. The following circumstances are considered as force majeure: wars, riots, insurrections, governmental or legal restrictions, fires, earthquakes, storms and floods.

Except in the event of a malfunction of the “www.mmmbordeaux.com” website attributable to the MMM Bordeaux, the MMM Bordeaux may not be held responsible for any anomalies that may arise in the course of ordering, processing, downloading or printing the ticket, where these are attributable to the actions of the Buyer; to the unforeseeable and insurmountable actions of a third party unconnected with the service; to computer or server breakdowns, or to obstruction of telecommunications including networks and especially the Internet. 

The MMM Bordeaux may not be held responsible for the use of tickets purchased, as the Buyer is solely responsible for their use by themselves or by a third party.

13 – Applicable law and settlement of disputes

These terms and conditions are governed by French law.

In the event of a dispute, the courts of Bordeaux shall have sole jurisdiction, after all amicable remedies have been exhausted.